Most new, unopened merchandise sold by iMeshbean can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. For all items, we provide a 6-month warranty.
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact us within 90 days. We will arrange for a full refund or replacement.
Gather the purchases you want to return, along with the original contents and packaging. You will get free shipping on your return by using our prepaid label. Contact us to get the prepaid label, and print this prepaid shipping label. Put the return label on the package and take it to UPS/ USPS drop-off location and ship it to us during your return period. For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 5 days after we process the return to reflect on your account.
For all NON-Seller Mistakes, you have to pay the shipping handle fee to return it, and we will charge you a 20% restocking fee.
Please return items with all accessories and packaging. Please keep the item and package in a brand-new state, if you do not, we may deny the return.
The return policy for purchases made from an iMeshbean Marketplace store at a third-party website (e.g., Amazon, eBay, Walmart) is listed on those websites. If you want to return the item bought from the third party, please contact them directly. iMeshbean return policy doesn’t apply to them.
Contact us to get an RMA# (A Merchandise Authorization Number) and return address. It will make the return process more smooth, and the package will not be ignored.
Once you get the return authorization from our customer service, return or exchange can be handled. Otherwise, Returns/Exchanges will not be accepted.
Please kindly leave the RMA#, order number, and user ID in the original shipping packaging. Please send us the return tracking number via email.
Please help us send back the item with the ORIGINAL PACKAGE, and make sure it is still in a brand new state. If you have abandoned the original package, please contact our customer service first. We will tell you what to do next, and give you a reasonable solution.
If you have any questions, please feel free to contact us at any time.