: Where are you located? And where do the items ship out from?

A: Our warehouse is located in Pasadena, TX 77503, so we ship the items out from TX.

: I live in Pasadena, TX, can I pick up my item by myself?

A: We are so sorry we don’t support pick up service now. Please don’t worry, we will ship it out within one business day.

: Besides the USA, where will you ship to?

A: We only ship the items to the USA and Canada at present. If you are interested in our products, pls contact us.

: If I purchase it now, can I get a discount?

A: Sorry, it is the bottom price. For our registered users, we will send a coupon code every month. For our wholesalers, we are pleased to offer the best discount. Please contact us and consult the details of the discount.

: What payment methods are accepted on iMeshbean?

A: Thanks for your interest and purchase in our shop, we accept Square Pay and Amazon Pay. The rights and interests of users will be fully protected, and the transaction will be safe for you. The whole payment process is safe and reliable. We also will provide more online payment methods in the sooner future.

: When will you ship the items out?

A: Generally, we will ship items out on the same day except on weekends. It will take 2-5 days for delivery, but in the remote areas, the delivery time will be longer, such as AK, APO, GU, HI, PR, VI, etc.

: I need my item asap, can I choose Priority Mail and get it faster?

A: We offer standard shipping methods-USPS or UPS for our products. If you want Priority Mail, please contact us, and pay the expedite shipping handle fee. We will ship it out by Priority Mail.

: Do you charge me sales tax?

A:We don't charge sales tax except in Texas.

: If I received the wrong item or the item is different from your listing, what can I do?

A: Pls don’t worry, maybe our warehouse staffs make a mistake when arranging to ship. Pls contact us and send us some pictures showing the whole package with the item, and the SKU of the white tag on the original package, such as 105-2018-RD. We will get the wrong item back for the right one.

: What can I do, if I receive a damaged item? Or the item stops working?

A: For the damaged item, pls contact us and send us some pictures to show the items with the whole package. We need to confirm if it is damaged in transit. If yes, we will claim a case with USPS or UPS, and then resend a new one or refund to you.

In a stop working item, Pls also send some pictures or a short video to our email (sales@imeshbean.com), we will check and try our best to solve the problem. As a defective item, we will get it back for an exchange or a refund.

: What is your Return and Cancellation Policy?

A: Items can be returned for exchange or full refund within 30 days from the date you receive your merchandise. But if it is a non-seller mistake case, we will charge you a 20% restocking fee.

: How can I return the item?

A: If the item is still in transit, pls help us to refuse the package. The item will be returned to us automatically.

If you have received the item, according to iMeshbean 30 days return policy, we will accept the return requirement. Please contact us to get an RMA number first. Pls note, make sure the items are still in a brand new state and tell us the return tracking number, and we will process the refund or replacement when we receive the return package.

: What’s your warranty?

A: We always stand behind our products and will do our best to offer the best customer service. iMeshbean provides a 6-month warranty from the date you receive your merchandise, which is on the proper use of the promise and no man-made destruction.

Any problem, pls contact us, we are always here till the problem is solved.